TERMS AND CONDITIONS OF SALE
for the site www.louisantoinette.co.uk
Article 1 – SUBJECT
These terms and conditions of sale define the rights and obligations of the site www.louisantoinette.com and brand Louis Antoinette Paris property of CREATEURS SAS and Client products presented by CREATEURS SAS on its site www.louisantoinette .com (hereinafter "the Site"). They apply exclusively between the company CREATEURS SAS, 15 promenade Jean Rostand 93000 Bobigny (hereinafter "CREATEURS") and any consumer or person visiting or making a purchase through this Site (hereinafter "the Client").
Through the site, CREATEURS allows the Client to order products from the Louis Antoinette Paris brand online (hereinafter “the products”) according to the present terms and conditions.
All orders placed with the CREATEURS therefore implies full and unconditional acceptance by the Client of the present terms and conditions. The present terms and conditions may be modified at any time and without notice by the CREATEURS, the applicable terms and conditions are those in force on the date of order by the Client.
The present terms and conditions of sale are permanently accessible at the following address: www.louisantoinette.co.uk.terms_and_conditions.html in a format that allows printing and/or downloading so that the Client may print or save them.
Article 2 – PRODUCTS AND CONFORMITY
All Products sold are presented on the Louis Antoinette Paris brand website and are accompanied by a description. The Products offered by the Louis Antoinette Paris brand comply with applicable standards in France.
The Customer acknowledges that all items such as and including photographs, text, graphics and all the information and characteristics illustrating and / or accompanying the products are not contractual.
Therefore, the CREATEURS, incurs no liability in the event of an omission or error in any of these items or in the event that the items provided by suppliers and/or editors should be modified.
Article 3 – CLIENT OBLIGATIONS
The Client declares being at least 18 years of age and having the legal capacity or parental authorization to place an order on the Site.
The Client undertakes to provide the CREATURS with true information, which is necessary to provide the services that are the object of the present conditions as so requested online, including name, address, phone number and valid e-mail address.
The Client is liable for the consequences arising from the transmission of false or inaccurate information or information for which the recovery would be unlawful. Once the order is placed, the CREATEURS send an email confirming it and informs the Client of the dispatch of his/her purchases.
The Client may modify any information concerning hum/her in the section “My Account”.
Article 4 – ORDERS
The CREATEURS delivers its products in France and European Union members states and can deliver to any other country on request.
The items shown on the site are available until stocks run out.
In case of debit or payment for the order of an unavailable item, Louis Antoinette Paris undertakes to offer a credit or refund the Client within 15 days. Louis Antoinette Paris undertakes to inform by email the Customer who has ordered an unavailable item.
Louis Antoinette Paris reserves the right to cancel any order from a Client with whom there is an existing dispute regarding the payment of a previous order or in the event of an error in payment and an order resulting from this error.
All orders placed using a coupon or discount are non-exchangeable and non-refundable.
Article 5. PRICE AND PAYMENT
The prices applied to orders are those shown on the website www.louisantoinette.co.uk at the time of order. All prices are indicated including VAT and without shipping costs and are subject to French law.
The Seller may modify prices at any time without notice in particular with regard to changes in tax and/or economic data.
All items ordered must be paid online in Euros. Bank charges incurred by the payment are borne by the customer. The delivered goods remain the property of the seller until full payment.
Payment online may be made using credit/debit card or a Paypal account.
All payment methods accepted by the CREATEURS are 100% secure. Any information transmitted by the Client to the CREATEURS is strictly protected and guarantees the accuracy and security of each transaction.
Article 6. INVOICE
The invoice is sent to the Client at the address indicated at the time of order. The applicable price is the price in force at the time the order is placed by the Client. The CREATEURS SAS is not liable for errors made by the Client when entering information at the time of the order.
Article 7. DELIVERY and SHIPPING
Items are delivered within 1 to 5 business days from the order throughout mainland France. This period is indicative only and may vary depending on availability.
Failure to deliver within this time period may, under no circumstances, be held against the CREATEURS SAS, nor give rise to a termination of the contract or compensation for damages or interest.
Beyond a period of one month from the date of order, the CREATURS SAS will proceed to reimbursement of undelivered goods by check or wire transfer.
Packages are delivered by the Poste or by express carrier to the address indicated at the time of order. As such, the CREATEURS SAS cannot guarantee a specific time for delivery.
The transfer of risks occurs at the time of delivery of merchandise.
The CREATEURS SAS shall not be held responsible in case of subsequent breach of contract, force majeure including, without limitation: war, riot, insurrection, interruption of transport, import problems, strike, shortage, fire, earthquake, storm or flood.
Pour la France métropolitaine, Andorre, Corse et Monaco - 90% des expéditions sont livrées sous 48h ouvrées (J+2).
- Pour une commande de Patrons ONLY ! < 250 g (ex: 1 patron seul) : Nous l'expédions en lettre suivie dans la journée. Les frais de port sont de 3,50 €.
- Pour une commande > 250 g (exemple : 1 kit Robe ou 3 patrons ou 1 kit et 2 patrons) : nous les expédions en Colissimo dans la journée. Les frais sont de 6,90€.
- Pour toute commande > à 65 € : nous vous offrons les frais de port peu importe sont poids.
Pour la Belgique, l'Allemagne, le Luxembourg, les Pays Bas - 90% des commandes sont livrées sous 4 jours ouvrés (J+4).
- Pour une commande de Patrons ONLY ! < 250 g (ex: 1 patron seul) : Nous l'expédions en lettre suivie internationale dans la journée. Les frais de port sont de 6,90 €.
- Pour une commande > 250 g (exemple : 1 kit Robe ou 3 patrons ou 1 kit et 2 patrons) : nous les expédions en Colissimo dans la journée. Les frais de port sont de 9,90€.
Pour le reste de l'Europe les commandes sont livrées sous 10 jours ouvrés (J+7).
- Pour une commande de Patrons ONLY ! < 250 g (ex: 1 patron seul) : Nous l'expédions en lettre suivie internationale dans la journée. Les frais de port sont de 8,50 €.
- Pour une commande > 250 g (exemple : 1 kit Robe ou 3 patrons ou 1 kit et 2 patrons) : nous les expédions en Colissimo dans la journée. Les frais de port sont de 14,90€.
Article 8 : LEGAL GUARANTEES
Legal guarantee of conformity and warranty against hidden defects. All products benefit from the legal guarantee of conformity (article L-211-4 et seq of the French Consumer Code) and warranty against hidden defects (article 1641 et seq of the French Civil Code). All warranty is excluded in the event of external damage or damage due to improper or inappropriate use, negligence or lack of maintenance by the Client and in cases of normal wear and tear to the product.
- Article L211-4 of the French Consumer Code: The Seller is bound to delivery goods in compliance with the contract and to answer for any non-conformity at the time of delivery (…).
- Article L211-5 of the French Consumer Code. To be in compliance with the contract the goods must:
1º Be suitable for the purpose usually associated with similar property and, where applicable, match the description given by the seller and possess the qualities that have been presented to the buyer as a sample or model ; The features that a buyer might reasonably expect given the public statements made by the seller, the producer or its representative, particularly in advertising or labelling;
2º Or have the features defined by mutual agreement by the parties or be suitable for any special requirement of the buyer made known to and accepted by the seller.
Article L211.7 French Consumer Code: any lack of conformity which becomes apparent within six months from delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise. The seller may rebut this presumption if it is not compatible with the nature of the good or the defect invoked.
Article L211-9 French Consumer Code: In case of lack of conformity, the Buyer chooses between the repair or replacement of the property. However, the Seller may choose not proceed according to the buyer's choice if this choice involves a manifestly disproportionate cost in relation to the other terms; the value of property or significance of the defect. In this case, the Seller may proceed according to the modality that was not chosen by the Buyer.
Article L211.10 French Consumer Code: If repair and replacement are impossible, the Buyer may return re merchandise and receive a refund of the price or keep the merchandise and receive a partial refund.
The same possibility must be offered to the Buyer:
1° If the requested solution, proposed or agreed pursuant to Article L.211-9 can not be implemented within the period of one month following the claim by the buyer;
2° Or If this solution can be implemented without major inconvenience in view of the nature of the property and its intended use. The resolution of the sale cannot, however, be imposed if the defect is minor.
Article L211-12 French Consumer Code: Action arising from a defect is time-barred two years from delivery of the merchandise.
Article L211-13 French Consumer Code: The provisions of this section shall not deprive the buyer of the right to bring an action resulting from a latent defect as provided under articles 1641 to 1649 of the French Civil Code or any other contractual or tort action recognized by the law.
Article 1641 of the French Civil Code : The Seller must guarantee against hidden defects in the merchandise sold, which would render it unfit for its intended use or decrease that use; or that the Buyer would not have acquired or would have paid a reduced price if the Buyer had been aware of these defects at the time of sale.
Article 1648 1st paragraph of the French Civil Code: Action resulting from latent defects must be brought by the Buyer within two years following the discovery of the defect. The guarantor of the defects in sold merchandise is the CREATEURS SAS having its headquarters at 15 promenade Jean Rostand in Bobigny, France.
In instances of legal guarantee of conformity, the Buyer has a period of two years from the date of delivery of the merchandise to bring legal action and may choose between the repair or replacement of this merchandise, subject to the conditions of cost provided under article L. 211-9 of the French Consumer Code. The Buyer must bring proof of the existence of a defect in conformity of the merchandise within the 6 months following delivery. The legal guarantee of conformity is applicable regardless of any commercial warranty that may be provided.
The Client may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and can choose between cancelling the sale or receiving a reduction of the purchase price in accordance with Article 1644 the Civil Code.
Terms of return and refund for defective or non-compliant merchandise: The Client applying to take advantage of the legal guarantee of conformity or hidden defects must return the item in the above deadlines to the CREATEURS SAS accompanied by an explanatory letter. When returning defective or non-conforming merchandise after acknowledgement by the CREATURS SAS of the defect or non-compliance of the product, the CREATURS SAS will reimburse the customer the price of the products concerned, the cost of return, and, in case of return of the entire order, the shipping costs.
Article 9. RIGHT TO WITHDRAWAL
Pursuant to the provisions of article L.121-21 of the French Consumer Code, the Client has 14 days to exercise the right to withdraw with no need for justification. This period begins on the date of receipt of the order by the Client or a designated third-party. If this period of 14 days expires on a Saturday, Sunday or holiday, it is prolonged to the next business day.
To exercise the right to withdrawal the Client must notify the CREATURS SAS of the decision to withdraw before the expiration of this deadline:
- Either through an unequivocal statement such as an email stating the following: name, address, telephone number, order number, reference, article type, price and quantity.
- Or by filling out a withdrawal form/
In all events, the client returns the merchandise subject to the withdrawal to the CREATURS SAS, without excessive delay and no later than 14 days from notification of the decision to withdraw.
In the event that the right to withdraw is exercised, the CREATURS SAS will reimburse the Client the price of the merchandise concerned and, if the entire order is returned, the cost of shipping at the lowest price within the methods proposed by the CREATURS SAS.
The Client shall bear the cost of returning said merchandise.
Reimbursement shall be effected within 14 days from the date at which the CREATURS SAS was informed by the Client of the decision to withdraw. In all events, this reimbursement shall occur only after receipt of the returned merchandise by the CREATURS SAS or upon receiving proof of shipping from the Client.
Reimbursement shall be effected using the original method of payment unless the Client arranges a different method of payment with the CREATEURS SAS.
No reimbursement will be made if the article in question has been damaged because of use other than use necessary to determine its condition, characteristics or conformity.
Article 10. INTELLECTUAL PROPERTY
In no case is the Client authorized to download or modify fully or partially, any part of the Site and particularly its content (products, descriptions, images, videos…). This Site or any part of this Site should not, under any circumstances, be reproduced, copied sold or used for commercial purposes without the express and written permission of the CREATEURS SAS.
Generally speaking, all copyrights, trademarks and other distinctive signs and property rights or intellectual property appearing on the Site, will remain the full property of the CREATEURS SAS.
The Client is therefore bound to respect intellectual property rights and may, under no circumstances, use the brands on the Site or Products where applicable nor may the Client request a patent that would prejudice the rights of the owner, unless otherwise provided by the contract. The same provisions apply to any other intellectual property rights.
Article 11. PROTECTION OF DATA
Personal information provided at the time of the order, permitting payment for the order and delivery of the goods purchased is collected only for processing the transaction. In the absence of data, or errors of communication, the CREATEURS SAS cannot be held liable. In these cases, the customer remains liable for payment. The customer can access data and correct it by providing proof of identity and writing to the address below. The data necessary to process the transaction is treated with the utmost confidentiality.
For any question, claim or further information the Client may send an email to:
youhou AT louisantoinette.com or written correspondence to :
SAS Les Créateurs – LOUIS ANTOINETTE
15-17 promenade Jean Rostand
93 000 Bobigny
Applicable law and validity of these Conditions of Sale:
These general conditions of sale are governed exclusively by French law.
The invalidity or unenforceability of any provision of these terms and conditions or conditions will not affect the application or validity of the other clauses of the General Conditions of Sale.